Terms of Service
Shop Chick-fil-A TERMS AND CONDITIONS OF USE
Last Updated: 11.2.2022
OVERVIEW
We are pleased to welcome you to https://shop.chickfila.com (the “Site”). These Terms And Conditions of Use (“Terms of Use”) apply to and govern your access to, and use of, this Site. The Site is operated by Harper + Scott, LLC (“Harper + Scott”), as a service provider for Chick-fil-A, Inc. (“Chick-fil-A”) (referred in these Terms of Use, collectively, as “we”, “us” and “our”).
Please read these Terms of Use carefully before accessing or using the Site. By visiting, accessing, or using any part of the Site and/or purchasing any items from the Site, you engage with the “Services” provided by the Site and agree to be bound by these Terms of Use, including those additional terms and conditions and policies referenced on the Site and/or available by hyperlink. These Terms of Use apply to all users of the Site, including, without limitation, users who are browsers and customers, as applicable.
If you do not agree to these Terms of Use, then you should not use the Site or Services. Your use of the Site and Services is at your risk. If you are dissatisfied with the Site or Services in any way, your sole and exclusive remedy is to discontinue accessing and using the Site and Services. If these Terms of Use are considered an offer, acceptance is expressly limited to these Terms of Use.
Any new features or tools which are added to the current Site shall also be subject to the Terms of Use. We reserve the right to update, change or replace any part of these Terms of Use by posting updates and/or changes to the Site. Any changes will become effective upon posting to the Site, along with the date on which it was most recently updated as indicated by the "Last Updated" notice above. You can review the most current version of the Terms of Use at any time on this page. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Site following the posting of any changes constitutes acceptance of the Terms of Use, as modified.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Use, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this Site. You may not use the Site or any Content (as defined below) or products available through the Site for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including, but not limited to, copyright or other intellectual property laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms or Service will result in an immediate termination of your access to and use of the Site and Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse Services to anyone for any reason at any time. All content, information, and other materials featured, displayed, contained, and available on the Site, including, but not limited to, all text, images, graphics, designs, illustrations, photographs, pictures, audio, software, and video clips, the “look and feel”, pages, screens, content arrangement, and computer programs (collectively, "Content") are owned by or licensed to Chick-fil-A and its affiliates or service providers and are protected by copyright, trademark, trade dress, patent, and/or other intellectual property rights and unfair competition laws under United States and foreign laws. Subject to your compliance with these Terms of Use, you receive a personal, non-exclusive, non-transferable, limited right to access and use the Site for noncommercial purposes only. You may view, display, copy, download, and print the Content solely for your own personal, noncommercial use. All copyright, trademark, and other proprietary notices contained on the Content must be retained on all copies thereof. You may not, in any way, otherwise copy, reproduce, distribute, transmit, display, perform, reproduce, publish, license, modify, create derivative works from, sell, or exploit, in whole or in part, the Site or its Content, without express written permission. Except as expressly provided herein, we do not grant any express or implied right to you under any patents, trademarks, copyrights, or trade secret information.
Chick-fil-A®, Chick-fil-A Stylized®, Chick-fil-A One®, the C Logo®, Shop Chick-fil-A™ and other trademarks, service marks, and trade dress appearing on the Site are the trademarks or service marks of CFA Properties, Inc. ("CFA Properties") or its third-party licensors in the United States and other countries. Chick-fil-A is a licensee of CFA Properties. The absence of a trademark notice or legend indicating the registration or ownership by CFA Properties or such third-party licensor anywhere in the text of the Site does not constitute a waiver of that entity’s trademark or other intellectual property rights concerning that trademark or service mark used or referenced in the Site.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if Content made available on this Site is not accurate, complete or current. The Content is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the Content is at your own risk.
This Site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the Content at any time, but we have no obligation to update any information on the Site. You agree that it is your responsibility to monitor changes to the Site.
SECTION 4 - MODIFICATIONS TO THE SERVICES
We may at any time, for any reason, and without notice or liability: (1) suspend or discontinue operation of or access to any of Site or Services (or any products or Content thereof), or any portion thereof; (2) modify the Site, Services, the Content, or any portion thereof; (3) interrupt the operation of the Site or Services, or any portion thereof, as necessary to perform routine or non-routine maintenance, error correction, or for any other purposes; (4) impose limits on certain programs, features, and services, or restrict your access to the Site or Services, in whole or in part; and/or (5) terminate the authorization, rights, and license given above.
We shall not be liable to you or to any third-party for any modification, suspension, interruption, or discontinuance of the Site or Services (or any products or Content thereof).
SECTION 5 - PRODUCTS AND SERVICES; SHIPPING AND REFUND POLICY
Shipping
Shipping is only available to the 50 United States, excluding military addresses and addresses containing P.O. Box. We are currently unable to ship internationally. For shipping details, please review the Shipping Policy.
Returns and Refunds
Products on the Site may be available only online through the Site. These products have limited quantities and are subject to return only according to our Refund Policy. Due to the limited quantity of products, we are unable to process exchanges.
To review the return and refund policy and for information on how to start a return, please review the Refund Policy.
Damaged and Missing Items / Incorrect Items
You should inspect your order and items as soon as you receive an order and contact us at shop.chick-fil-a@harperandscott.com immediately if an item is defective, damaged, missing or you receive a wrong item. You have 30 days after your order has been delivered to request a return. To review the return and refund policy and for information on how to start a return, please review the Refund Policy.
We have made every effort to display as accurately as possible the colors and images of the products that appear on the Site. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or access to the Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer, in our sole and absolute discretion. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. Prices for products are subject to change without notice. We reserve the right to discontinue any product at any time. Any offer for any product or Services made on this Site is void where prohibited. We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Site or Services will be corrected.
We shall not be liable to you or to any third-party for any modification, suspension or discontinuance of any prices or products on the Site.
SECTION 6 - ACCURACY OF BILLING INFORMATION
You acknowledge and agree that Harper+Scott, LLC is the merchant of record for all orders and sales placed on or through the Site. The purchase line on your receipt and payment card statement will identify the seller of the purchased merchandise as “Harper+Scott, LLC” (or its designated subsidiary).
You are responsible for payment of your order by means of a payment option made available through the Site and Services at the time of ordering. Before you submit an order, you must provide a valid form of accepted payment to use with your order. Harper+Scott will charge, and you authorize Harper+Scott to charge, the payment method you provide. Harper+Scott reserves the right to seek pre-authorization of your payment card account prior to final purchase to verify the payment card is valid.
Products ordered through the Site are available in limited quantities and are not intended for resale.
We reserve the right to refuse any order you place on the Site. We may, in our sole and absolute discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same payment card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole and absolute judgment, appear to be placed by dealers, resellers or distributors.
SECTION 7 - OPTIONAL TOOLS
The Site may provide access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that access to such tools is provided ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of the optional tools offered through the Site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the Site (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Use.
SECTION 8 - THIRD-PARTY LINKS
Certain Content, products and Services available on the Site may include materials from third-parties.
Third-party links on this Site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of those website, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example promotion entries) or without a request from us, you send ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you send to us. We are and shall be under no obligation (1) to maintain any comments as proprietary or in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove comments that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Use. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Site, Services, or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PRIVACY
The Privacy Policy, which can be viewed here: Privacy Policy applies to use of the Site and Services, including our programs, offers, and promotions. If you are a California resident, please see the California Privacy Notice to learn more about the California Privacy Rights.
SECTION 11 – COPYRIGHT INFRINGEMENT NOTIFICATION
We expect users to respect copyrights. We have adopted and implemented the Copyright Infringement Notification in accordance with the Digital Millennium Copyright Act and other copyright law.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on the Site or in the Services that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Site or Services or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Site, Services, or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Site, Services, or on any related website, should be taken to indicate that all information in the Site, Services, or on any related website has been modified or updated.
SECTION 13 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Use, you are prohibited from using the Site, Services, or its Content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Site or Services or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j)
for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Site or Services or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Site or Service or any related website for violating any of the prohibited uses.
We will be the sole arbiter in cases of suspected abuse, fraud, or violations of these Terms of Use, and any decision it makes relating to termination or disabling of the Site or Services, user accounts or refusal to transact or fulfill any orders, including those placed through the Site, shall be final and binding.
SECTION 14 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of the Site or Services will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Site or Services will be accurate or reliable.
You agree that from time to time we may remove the Site or Services (or products and Content) for indefinite periods of time or cancel the Site or Services at any time, without notice to you.
YOU EXPRESSLY AGREE THAT YOUR USE OF, OR INABILITY TO USE, THE SITE AND SERVICES IS AT YOUR SOLE RISK. THE SITE AND SERVICES AND ALL PRODUCTS AND CONTENT DELIVERED TO YOU THROUGH THE SITE AND SERVICES ARE (EXCEPT AS EXPRESSLY STATED BY US IN WRITING) PROVIDED 'AS IS' AND 'AS AVAILABLE' FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT.
IN NO CASE SHALL HARPER +SCOTT, CHICK-FIL-A, OUR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, FRANCHISEES, INTERNS, SUPPLIERS, SERVICE PROVIDERS OR LICENSORS BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF THE SITE OR ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SITE OR SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SITE, SERVICES, OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SITE, SERVICES, OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SITE OR SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES OR JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
Any cause of action you may have arising out of or relating in any way to the Site or Services must be commenced within one (1) year after the claim or cause of action arises.
SECTION 15 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Harper+Scott, Chick-fil-A, and our respective parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, franchisees, interns and employees, harmless from and against any claim or demand, losses, liabilities, damages, costs and expenses (including reasonable attorneys’ fees) arising out of or in connection with: (i) your breach or alleged breach of these Terms of Use or the documents they incorporate by reference, or (ii) your activities in connection with use of the Site or Services, including without limitation, any violation of these Terms of Use or of any law or the rights of a third-party.
SECTION 16 - SEVERABILITY
In the event that any provision of these Terms of Use is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Use, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 17 - TERMINATION
These Terms of Use are effective unless and until terminated by either you or us. You may terminate these Terms of Use at any time by notifying us that you no longer wish to use our Services, or when you cease using the Site and Services.
If, in our sole and absolute judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Use, we also may terminate these Terms of Use and your access to and use of the Site and Services at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of these Terms of Use for all purposes.
SECTION 18 – ELECTRONIC COMMUNICATIONS
When you visit the Site or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on the Site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You further agree that any notices provided by us electronically are deemed to be given and received on the date we transmit any such electronic communication as described in these Terms of Use. You understand and agree that we, and anyone contacting you on their behalf, may send communications to you in any manner, including using a pre-recorded or artificial voice or an automatic telephone dialing system, including but not limited to communications concerning orders placed through your account on the Site.
SECTION 19 - ENTIRE AGREEMENT
Any failure to exercise or enforce any right or provision of these Terms of Use shall not constitute a waiver of such right or provision. These Terms of Use and any policies or operating rules posted on this Site or in respect to the Services constitutes the entire agreement and understanding and governs your use of the Site and Services, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written (including, but not limited to, any prior versions of the Terms of Use). Any ambiguities in the interpretation of these Terms of Use shall not be construed against the drafting party.
The headings used in these Terms of Use are included for convenience only and will not limit or otherwise affect these Terms of Use.
SECTION 20 - GOVERNING LAW
The Site and Services are controlled, operated, and administered from locations within the United States of America. We make no representation that the Site or Content on the Site is appropriate or available for use at other locations outside of the United States, and access to them from territories where their contents are illegal is prohibited. If you access the Site or Services from locations outside of the United States of America, you are responsible for compliance with all local laws. These Terms of Use and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States and the laws of the State of Georgia, U.S.A., without regard to conflict of laws provisions or principles.
SECTION 20 - CONTACT INFORMATION
Please contact Customer Services as noted below with any questions, concerns, or any dispute regarding your order. Customer Service is available by email or phone Monday through Friday 10am to 6pm Eastern Standard Time (EST).
Questions about the Terms of Use should be sent to: shop.chick-fil-a@harperandscott.com
Contact information:
Email: shop.chick-fil-a@harperandscott.com
Online contact form: Contact Us
Address: Harper + Scott, 915 Broadway, Suite 1206, New York, NY 10010
Phone: 888-507-6018
