Shipping & Returns
Shipping Policy
General Shipping
Shipping is only available to all 50 United States, excluding military addresses and addresses containing a P.O. Box. We are currently unable to ship to Puerto Rico, other U.S. territories or internationally.
- Orders will be processed and shipped Monday – Friday
- Some items within your order may ship separately
- Orders cannot be split and shipped to multiple addresses
Shipping Cost
We offer free shipping for orders over $50 before taxes are applied. For orders under $50 before tax, a flat shipping rate fee of $9.95 is applied at checkout.
All orders will ship via UPS Ground and can be expected to arrive 5-7 business days after you receive your shipment email confirmation. Expediting an order is currently not available. NOTE: Shipping times may vary for Hawaii and Alaska.
Return Policy
You will have 30 days after your order has been delivered to request a return. You will be refunded the cost of the items returned (less the $7.95 return shipping fee), which will go back on your original payment method within 3-5 business days, depending on your financial institution.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and with tags attached.
To start a return, please click the following link: Shop Chick-fil-A Returns Center
Once you’ve gone through the online return process, you will be directed to a confirmation page containing options to either print your own return label or present a QR Code at any USPS location to print the shipping label for you. You will also receive an email confirmation that includes a link to these printing options.
If using previously used packaging, be sure to remove all labels before applying your return shipping label.
Damages and Missing/Incorrect Items
Please inspect your order as soon as you receive it and contact us at our customer service email address
shop.chick-fil-a@harperandscott.com immediately if the item is defective, damaged, missing or if you receive the wrong item. For damaged goods, please include pictures of the item(s) and packaging, so that we can evaluate the issue and make it right.
Exchanges
Due to this being a limited collection, we are unable to process exchanges.
Refunds
You will be notified once your return is approved. The refund will go back on your original payment method (less the $7.95 return shipping fee) within 3-5 business days, depending on your financial institution.